Ombudsman Program

"Advocate for those who can’t, support those who can, and ensure all long-term care consumers live with dignity and respect.” Making a Difference in Long Term Care!

Ombudsman

What is an Ombudsman? The word “Ombudsman” is a Swedish word meaning “citizen representative”. The Ombudsman is actively involved in assuring that consumers of long term care receive the level of care and quality of life that they deserve. The Ombudsman is concerned with the individuals’ health, safety, welfare and rights. A trained Ombudsman is available at the Aging Office to serve as a mediator and to investigate and resolve complaints which are made by or on behalf of persons over the age of 60 who are receiving long-term care services. The Ombudsman provides a mechanism for people to voice their concerns, to have their complaints addressed, and to work with all parties in an effort to solve a problem. 

Assistance

The staff Ombudsman will assist residents of Nursing and Personal Care Homes (or their relatives and friends), or aid individuals who are receiving long-term care services in their own homes and community. Typical complaints which are handled by the Ombudsman include: 

  • Concerns about the quality of care or treatment of a resident of a long-term care facility
  • Problems with billing and charges (eg. Medicare and Medicaid)
  • Complaints regarding transfers, discharges, or change in services
  • Appeal procedures

Questions?

You may contact the Agency Ombudsman with questions.