Wayne County 9-1-1 provides services to citizens in times of an emergency. It operates 24 hours a day, seven days a week. The director and administration offices operate from 7 a.m. to 4:30 p.m., Monday through Friday. Dispatchers work on various shifts from 6 a.m. to 2 p.m., 2 to 10 p.m. and 10 p.m. to 6 a.m.
Funding for these services comes from a surcharge on all landline phones, cellular devices and VOIP Systems, with supplemental income coming from independent phone companies and grants.
The Communication Center uses a Computer Aided Dispatch (CAD) System. When a call comes in for assistance, a map and recommended units to respond will appear on the computer screen, which makes dispatching of emergency services more efficient.
For Emergency Use Only
The 9-1-1 system is to be used only in emergency situations. An emergency is any situation that requires immediate assistance from the police/sheriff, the fire department or an ambulance. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 dispatcher determine if you need emergency assistance.